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E-commerce in Syria: Technical and Logistical Challenges and Solutions

By Qistass CEO 128 Views Jun 02, 2025

Introduction to E-Commerce in Syria

In recent years, e-commerce has witnessed remarkable global growth, becoming a key channel for shopping and trade. In Syria, despite economic and political challenges, e-commerce has gained momentum with increased internet access and smartphone usage. However, it faces significant obstacles hindering its development in the local market.

Technical Challenges in Syrian E-Commerce

Weak Internet Infrastructure:
Poor connectivity and low speeds in many areas directly impact user experience.
Lack of Secure E-Payment Platforms:
Absence of advanced, trusted payment solutions and regulatory frameworks drives preference for cash-on-delivery.
Shortage of Technical Support & Training:
Limited digital skills among SMEs and insufficient specialized training programs.
Fragmented Systems:
Disconnected inventory, order, and customer service management causing operational delays.

Logistical Challenges

Shipping Difficulties:
Security issues and logistical barriers delay deliveries, especially to remote areas.
No Specialized Delivery Services:
Absence of e-commerce-focused logistics firms forces merchants to self-manage deliveries.
High Transport Costs:
Elevated shipping expenses reduce price competitiveness.
Inefficient Inventory Management:
Inaccurate stock tracking leads to product shortages and restocking delays.

Technical Solutions for Development

Upgrade Internet Infrastructure:
Invest in 4G/5G networks for stable, high-speed connectivity nationwide.
Develop Local E-Payment Systems:
Create secure digital wallets integrated with local banks.
Enhance Training & Support:
Launch workshops on e-commerce management, digital marketing, and customer service.
Implement Integrated Systems:
Deploy unified software for inventory, orders, and CRM.